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General Policies

  • Rates are in USD and do not include 12% Government tax, 10% service charge or 5% facility fee.
  • Rates are subject to change without notice.
  • Guests 15 and under stay free when accompanied by an adult and staying in the same room.
  • 5-night minimum stay required over the holiday period, from December 19 to January 2.
  • Check-in starts at 3:00 p.m. and check-out is at 11:00 a.m.
  • Pets are not permitted at East Bay Resort.
  • East Bay Resort is a smoke free property, and no smoking is permitted in the units or on the patios.

Deposit Policy

  • A 3-night deposit is required upon booking to confirm reservation.
  • If a reservation is 3 nights or less, full payment is due upon booking.
  • Any remaining balance is charged 7 days prior to arrival.
  • East Bay Resort can accept Visa, MasterCard and American Express.

Cancellation Policy

  • Reservations may be cancelled without penalty up to 7 days prior to arrival.
  • If cancelled 7 days or less prior to arrival, 100% of the total reservation amount is forfeit.
  • No refunds will be issued for no shows, late arrivals, or early departures.
  • No refunds or credits will be issued for any unused portion of a package.

Holiday Reservation Policies

  • A 5-night minimum stay is required over the holiday period, from December 19 to January 2.
  • A 50% deposit is required at time of booking to confirm holiday reservations.
  • The remaining 50% balance will be charged 30 days prior to arrival
  • Reservations may be cancelled without penalty up to 30 days prior to arrival.
  • Reservations cancelled within 30 days are non-refundable and subject to a cancellation fee of 100% of the total reservation amount.
  • No refunds will be issued for no shows, late arrivals, or early departures.
  • No refunds or credits will be issued for any unused portion of a package.

Hurricane Policy

  • Hurricane policy is in effect from June 1 to November 30.
  • In the event of an official evacuation order, East Bay Resort will not penalize guests for any unused nights.
    • Guests will be presented with a voucher to use towards a future stay for the number of unused nights.
    • Voucher will be valid for 12 months from the date of issue.
  • In the event of an official hurricane warning issued for the islands of Turks and Caicos, East Bay Resort will:
    • Waive the cancellation penalty.
    • Issue a refund of the deposit paid or change the reservation to a future date.

Travel Insurance

East Bay Resort strongly recommends that guests purchase travel insurance to ensure they are covered in the event of unforeseen circumstances such as:

  • Medical emergencies
  • Trip delays and cancellations

The resort will not be held responsible for any of the above and no refunds will be issued.